Service Initiatives is an "independent" Consultancy Practice specialising in "Service" Strategy, Management, Sales & Marketing, Technologies & Delivery for Customers & Customer facing businesses

Our "Mission" is:

              "To assist our Clients in maximising the efficiency
         & contribution of the 'Service' elements of their business"
whether they are Service "Clients/Users", Service Vendors/Providers
or Service Partners"

Service Initiatives "Aligns" the Business Requirements and Fundamentals of both Provider & Customer with the best balance of Service Capability, Delivery & Customer Satisfaction

We build "Excellence" into all facets of Service Strategy, Management, Marketing, Process, Delivery and Review

And we assist our clients & partners in achieving optimal business efficiency, maximum customer satisfaction & sustainable loyalty & referenceability

Service Initiatives has highly skilled and specialised consultants and a network of certified partners with extensive "hands on" experience in producing "World Class" & "Winning" Service Strategies & Solutions for Fortune 500 Companies, Medium and Small Businesses across a broad range of industries and in many geographies.

We have worked with, and for Global Enterprise Services & Product Vendors, including EDS, IBM, Lotus Development, Unisys and Baan - and within Cient Organisations - from Board Level all the way to the Help Desk - giving us unique, in-depth understanding of the customer experience AND the provider experience and associated imperatives

Service Initiatives are headquartered in Buckinghamshire in the UK and are staffed by a highly mobile, global team of Services Business Consultants, Practitioners and Certified Partners.   We utilise or tailor our own proprietary solutions and methodologies and we utilise/or "adapt", where appropriate, recognised methodologies and best practice (inc. ITIL, EFQM, iTSMF, ITSMA, ISO900n, BS15000)

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