- Are your Services "Fully" Optimised for your business, your partners and your customers or users?
- Are your Services Strategically Aligned and complementary to your business goals?
- Are the services you receive from your vendor(s) or partners meeting or exceeding your requirements?
- Does your service capability and delivery meet or exceed the needs of your customers or users?
- Is your service operation a Value Driver and not a drain on your budget & resources?
- Are you using the latest and most productive Service Technologies & Workforce Management systems?
- Do you have meaningful, enforceable and effective Service Level Agreements (SLAs) in place?
- Do you measure & manage the Service Metrics most appropriate to your customer’s & your business needs?
- Is your service operation “World Class”  or "Best of Breed", and is it "Global" and consistent?
- Do you employ “Best Practice” and Global industry standards?
- Does your service operation or delivery provide Positive Differentiation and Competitive Advantage?
- Is the standard of your service building Customer Satisfaction, driving Loyalty & Recurring Revenue?
- Do you employ Pro-active Processes for encouraging & responding to customer & user input & feedback?
- Is your service provider or vendor Adding or Producing Value, improving efficiency & enabling your business?
- Are your Services Contributing to your core business or product success and growing your market?