|
Services Strategy
- Formulation
& Planning
- Alignment/Synchronisation
- Execution & Control
M&A & Due Diligence
-
Commercial
& Technical
- Divestitures &
Spin-offs
- Mergers & Integration
Interim Management
- Executive
- Planning & Execution
- Functional/Discipline
- Operational/Delivery
Optimisation Services
- Business
Development
- Service Delivery &
Automation
- Customer Satisfaction
- Services Profitability
- Value/ROI Enhancement
Contracts & Agreements
- Proposals, Tenders & RFPs
- Service Contracts
- Functional SLAs
- Partner & Alliance Contracts
Controls
& Measurements
- Compliance
-
Certification
- Metrics
- KPIs &
Business Drivers
|
|
Solutions Consulting
- Vendor & Solution Appraisal/Selection
-
Solution Implementation/Management
-
Outsourcing:-
- Evaluation, Strategy &
Execution
-
Service Systems & Technology
-
Advisory/Management
- Implementation
& Integration
- Service Alliance & Partnerships
Project Management
- Solutions & Systems
- Installation
- Implementation
- Migration
- Integration
- Project Office (PMO)
- Methodologies
-
Best Practice
- Project
P&L
Education & Training
- Service Application Training
- Customer Service
Management
- Help Desk Management
- Call Centre Technologies
- Metrics & Reporting Systems
- ISO/BSi Systems
- ITIL/EFQM Systems
- Balanced Scorecard
- Six Sigma
|
|
Business Management
- Profit & Loss
(Structure
& Management)
- Business Development
- Solution Development
- Services Marketing & Sales
- Program Development
- Alliances & Partnerships
Operations & Delivery
- Performance & Productivity
- Processes & Programs
- Escalation & Call Flow Systems
- Control Systems
- Call Centre Technologies
- WorkForce Optimisation
Quality & Capability
- World Class/Best Practice
- Certification
- Compliance & Monitoring
Customer Satisfaction
- Management & Optimisation
- Customer First/Care Programs
- Survey & Feedback
- Loyalty Programs
Service Level Agreements
- Negotiation & Formulation
- Functional Benefits
- Measurement & Reporting
- KPIs & Metrics
- Remedies & Penalties
|
